Return and Refund Policy
At Shree Bansal Sweets & Gajak Bhandar, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or interact with our services. By using our website, you agree to the collection and use of your information in accordance with this policy.
1. Information We Collect
We may collect the following types of information from you:
Personal Information: Name, email address, phone number, shipping/billing address, and other details required to process your order or provide customer support. Payment Information: When you make a purchase, we collect payment details such as your credit card or bank account information. We use third-party payment processo…
Return and Refund Policy At Shree Bansal Sweets & Gajak Bhandar, we strive to ensure your satisfaction with every purchase. However, due to the perishable nature of our products, we have a strict Return and Refund Policy to ensure quality and safety.
1. No Return Policy As our products are consumable and perishable (such as sweets and gajak), we do not accept returns for any food items once they have been delivered or picked up. Please ensure that you carefully review your order before completing the purchase.
2. Refund Policy Refunds will only be issued in the following circumstances:
Damaged or Defective Products: If you receive products that are damaged, spoiled, or defective, you may be eligible for a refund. Please contact us within 24 hours of receiving the product and provide photographic evidence of the damage or defect. Incorrect Products: In the rare event that you receive the wrong item(s), please contact us within 24 hours with the order details and images, and we will arrange for a replacement or refund. Refunds will be processed only after verifying the claim. We reserve the right to refuse refund requests if the claim is made after 24 hours or if we determine that the product was damaged due to improper handling after delivery.
3. Refund Process
Once your claim is verified and approved:
Refunds will be processed within 7-10 business days. The refund will be credited back to the original payment method used during the purchase (credit card, bank account, etc.). If applicable, any delivery charges will not be refunded, unless the product delivered was incorrect or defective.
4. Non-Refundable Items We do not provide refunds for food products that have been consumed, partially consumed, or mishandled after delivery. Products that were ordered in error by the customer are not eligible for refunds.
5. Cancellation Policy Order Cancellations: Orders can only be canceled within 1 hour of placing the order. After this period, cancellations are not permitted due to the preparation process of fresh items. To cancel your order, please contact our customer service immediately via phone or email.
6. Contact Us For any questions or concerns regarding our Return and Refund Policy, or if you need to file a claim, please contact us at:
Shree Bansal Sweets & Gajak Bhandar
Near Railway Station, Sadar Bazar,
Abu Road, Rajasthan, India
Phone: +9185618 78701
Email: keshavbansal96.kb@gmail.com
